Frequently Asked Questions

Use our step-by-step Measurement Guides before ordering - accurate measuring prevents most returns. If you’re unsure, we’re happy to help via message.

The measurement process is different depending on whether you want to order a piece made to your custom size (e.g. Quick Cuffs, Quick Collars or MagBound® Extensions) or choose the right size for a piece with standard sizes (e.g. all of our metal gear).

Choose your guide here:

How to Measure: Custom Made Gear
How to Measure: Metal Gear

We ship worldwide. Different shipping costs will apply according to the destination, and will be added at checkout. Shipping is always discreet and unbranded.

Read our Shipping Policy

It depends on where you're ordering from:

US customers: No customs duties or import taxes apply — ever.

EU customers: Since we ship from Berlin, Germany, all orders within the EU are free of customs duties and import taxes.

Swiss customers: Customs duties are included in the shipping fee.

All other countries: Both customs duties and import taxes (such as VAT or GST) may apply, depending on your country's local regulations. Most countries have a minimum order value below which no fees are charged — but these limits vary by destination. We are unable to predict or cover any fees charged by your local customs authority. Please check with your local customs office before ordering to avoid surprises upon delivery. Any applicable charges are the sole responsibility of the customer.

It depends on where you are. Orders within Germany arrive in 1-2 days, others take 3-7 business days. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes, shipping to parcel stations is possible. Just enter the address at checkout.

Yes, we offer express shipping to many countries worldwide. The available options and prices for your address will be shown at checkout.

See all shipping options

Orders are processed immediately - so cancellation isn’t possible. If you need to change something, please contact us as soon as possible. Otherwise, returns are easy within 14 days (EU law).

Read our Return & Refund Policy

All currently customizable items are collected here: Customizable Collection

This includes, for example:

• Quick Collection items (cuffs, collars, etc.)
• MagBound® extensions and adapters

For these products, S/M/L are only presets – we still build each piece to your exact measurements, so it always counts as a custom item.

We already offer many metal products in a wide size range. Some designs (mostly the deSade® line) can be made in custom sizes for an additional 30 € fee, with a much longer production time of about 3 months from confirmation.

Please contact us with the item you’re interested in and your measurements so we can confirm if customization is possible.

Metal items made from a fixed mold cannot be customized.

To measure yourself follow these steps:

• Take your exact measurements with a measuring tape. You can use our guide for assistance: Find Your Size – Measurement Guide
• Add the exact numbers to the custom field – please do not add or subtract anything.

We will add a small amount of clearance to your measurements during production so that the item fits you precisely.

We will contact you if anything is unclear.

Custom and made-to-order items (including custom pieces with a preset (S/M/L) that are built to your measurements) cannot be returned unless they are defective.

If there is a problem with fit or function, contact us with your order number and photos so we can help within our warranty policy.

Within the EU, you can return non-custom-made products within 14 days if you’re not satisfied. Just email us at contact@ageofbondage.com first so we can walk you through the next steps.

Custom or made-to-order pieces (like 3D-printed or made-to-measure items) can’t be returned unless there’s a defect, as they’re exempt from the right of withdrawal under § 312g (2) No. 1 BGB. If the sizing isn’t right, see What if I ordered the wrong size or my product doesn’t fit? below.

Within the EU, you have a 14-day right of withdrawal on all non-custom items. Simply return your order in its original condition.

Outside the EU, returns and refunds aren’t possible, so we recommend double-checking your measurements before ordering.

For the full details, please read our Return & Refund Policy.

For made-to-measure custom items, get in touch before sending anything back, email us at contact@ageofbondage.com. We’ll ask for your measurements to figure out what went wrong. If the error was on our side, we’ll remake the piece free of charge. If the measurements were off on your end, we can produce a new piece for €20, inside and outside the EU. In these cases you don’t need to return the original; it’s unusable for us anyway.

Please note that exchanges on made-to-measure items are a goodwill gesture, not a legal entitlement, unless the fault was ours.

For standard (non-custom) items within the EU, we’re happy to arrange an exchange or a different size. Just email us at contact@ageofbondage.com. If you’d prefer to return the item instead, you have a 14-day right of withdrawal. In that case, please note: return shipping (sending the parcel back to us) is at your own cost. We refund the purchase price together with the original shipping cost up to the amount of our standard shipping rate. If you selected express shipping, only the extra cost above our standard rate is not refunded. This applies to withdrawals only – if your item is defective, see below.

Email us at contact@ageofbondage.com and we’ll sort it out, that’s on us.

Yes, all products are covered for two years under EU law. If anything breaks during normal use, we’ll repair or replace it.

For more information on this, visit our Warranty Policy.

If your item arrives defective or stops working within two years, you’re covered by the statutory warranty: you choose whether we repair or replace it, and we cover all costs, including shipping. If repair or replacement isn’t possible, you get a full refund – including all shipping costs you paid, also for express shipping. Reach out to contact@ageofbondage.com with your order number and a photo of the product. We’ll take care of the rest.

1. Email us at contact@ageofbondage.com with your order number and state what the issue is: an exchange in another size, a return, or a defect to report. For defects, add a photo.

2. We reply within 1–2 working days with the exact next steps for your case.

3. Follow those steps, or, for a formal withdrawal, revoke your contract with the withdrawal form.

Nickel-free:

• everything 3D-printed

Allergy-friendly:

• our silver and black stainless steel pieces. Stainless steel contains nickel, but it is firmly bound in the alloy and is not released during normal wear. Nickel release tests on our pieces are negative.
• the golden Ergonomic Day Collars (titanium coating)

Not recommended with a nickel allergy:

• golden pieces, except for the Ergonomic Day Collars

Wipe with a soft, damp cloth after use and let air dry. Avoid harsh cleaners. Store in a cool, dry place.

Also check out our detailed Care Instruction Guides:

3D-Printed Products Care Guide
Metal Products Care Guide

Yes! Our Tech Guide covers setup, troubleshooting, and updates for MagBound and Smart Timer accessories.

Tech Guide: MagBound & Timer

Yes. First check which version you have: V2 shows a circular clock, V1 a plain countdown. If you see the countdown, here are your options:

Software upgrade — €19.90. Keeps your current timer and adds the V2 interface, Remote Connect and the new session modes. Works with every Smart Timer ever sold.

Get the Remote Connect Update here

New V2 hardware — 30% off for V1 owners. Worth it if your timer was bought before September 2024: those units run V2 fully, but cannot receive over-the-air updates, so every future update has to be installed by hand. Bought after September 2024? The software upgrade already gives you automatic updates — you do not need new hardware.

Message us with your original order number under section Contact us and we will issue your personal discount code.

It is not an app and there is no APK to install. The Smart Timer runs its own web interface — you open it in the browser on your phone, tablet or computer.

All items from our Locking Jewelry Collection can be worn as long as you like. But have a look at the screw closures from time to time, loosen and retighten them 1–2 times a week to avoid sticking.
Explore Locking Jewelry

For non-jewelry items: wearing them for very long periods is not recommended. If they get wet, dry the closures to prevent corrosion of the locking mechanisms.

We don’t have a retail shop, but our Berlin production studio is open for advice and pickups by appointment (Stephanstr. 51, 10559 Berlin, weekdays 9–15h, ring “Coldcrafts/Löber”). Message us to book your visit or ask questions.

You can contact us through our contact page! We will be happy to assist you.